About Adams Operations Group
Thirty years on the other end of your 911 call.
I didn’t learn emergency preparedness from a textbook. I learned it from three decades of watching what happens when organizations aren’t prepared — and from building the systems that change that outcome.
Where this started
In 1989, I took my first job in emergency medical services. On my first day, no one handed me a manual. There was no orientation, no written procedure, no structured training — just a veteran crew member with strong opinions and whatever situations happened to come up on shift.
That’s how most of us learned. And for a long time, that’s how most organizations operated.
After a few years in the field, a colleague and I looked at what was missing and decided to do something about it. We went to leadership, got the green light, and started building from zero — drafting formal policies for onboarding, conduct, scheduling, progressive discipline, and more. When we were done, the agency’s legal team reviewed and approved the entire body of work. It became the operational foundation the organization ran on.
That opened a bigger door. Five of us were tasked with designing and implementing the agency’s first formal in-house training program — something that had never existed. We built it in three parts: a structured new employee onboarding curriculum, a Field Training Officer program with phased evaluations and objective documentation, and a continuing education track sanctioned by the agency’s Medical Director to meet state certification requirements for our paramedics.
I wasn’t just a participant in that work. I was building the infrastructure that turned verbal knowledge into documented, defensible, repeatable practice.
Over the next 20 years as an EMS supervisor, I stayed in that work — training staff, coordinating with fire departments across our service area, collaborating with partner agencies, and watching firsthand how the gap between a plan on paper and a team that actually knows what to do plays out in real situations.
When I left EMS, I moved into 911 dispatch — spending a decade in Lexington, Kentucky, primarily dispatching fire and EMS. That shift put me on the other side of the radio for a different reason: now I was the one receiving the calls, relaying information to crews, and managing the critical seconds between “something is wrong” and “help is on the way.”
I’ve been a 911 dispatcher in North Texas since 2025 — still on the receiving end of the call when something goes wrong.
What 30 years on the other end of the call actually means
Most emergency preparedness consultants approach this work from the compliance side. They know the regulations, they know the frameworks, and they’ll build you a plan that satisfies an auditor.
I approach it from the operational side. I know what a 911 dispatcher needs from you the moment your phone hits our queue. I know what slows first responders down and what helps them do their jobs faster. I know what a real emergency looks like when it hits an organization that wasn’t ready — because I’ve been on the line for those calls.
That’s a different starting point. And it produces a different result.
When Adams Operations Group develops your emergency action plan, facilitates your tabletop exercise, or trains your staff, the goal isn’t a document that checks a box. It’s a team that knows what to do before the first unit arrives — because that window is the only one that matters.
Credentials and training
- Licensed Public Safety Dispatcher, State of Texas (TCOLE)
- APCO Emergency Medical Dispatch certified
- CPR certified
- 80-hour Basic Telecommunicator Course
- FEMA IS-100: Introduction to the Incident Command System
- FEMA IS-200: ICS for Single Resources and Initial Action Incidents
- FEMA IS-700: Introduction to the National Incident Management System (NIMS)
- 30+ years combined experience in emergency medical services and public safety communications
Let's talk about your organization.
A 30-minute conversation is enough to understand where your gaps are and what it would take to close them. No sales pitch — just a direct conversation about what readiness looks like for your team.