Staff Emergency Preparedness Training
When something goes wrong, your frontline staff are first.
Are they ready?
Role-specific emergency preparedness training built for the people who answer the phone, unlock the door, and call 911.
Emergency plans are written for leadership.
Emergencies happen to everyone else.
When something goes wrong in your facility, your leadership team isn’t usually the first person in the room. Your front desk staff is. Your medical assistant is. The person who happens to be in the hallway when a patient collapses, or when someone walks through the door who shouldn’t be there.
Those people need to know what to do in the first three minutes — before leadership arrives, before 911 gets there, before the plan gets activated at the organizational level. Most emergency preparedness programs never reach them. This one does.
Training isn't optional.
OSHA 1910.38 requires that all employees covered by an emergency action plan receive training on that plan. CMS requires documented staff training as part of emergency preparedness compliance. The Joint Commission requires ongoing staff education on emergency management roles and responsibilities.
Checking that box with a fifteen-minute online module is not the same as preparing your people. This training is built for retention and application — not compliance theater.
How it works.
01
Pre-Training Review
Before the session, I review your existing emergency action plan and your facility layout. If you don’t have a current plan, we work from the regulatory baseline. Training is built around your specific procedures, your specific building, and the roles your staff actually hold — not a generic scenario from a textbook.
02
On-Site Training Session
A two to three hour on-site workshop delivered to your frontline staff. For shift-based organizations, I run multiple sessions to reach staff across all shifts — no one gets left out because of scheduling. Content covers: what emergencies actually look like in healthcare settings, role-specific pre-arrival actions, how to call 911 effectively, evacuation and shelter-in-place execution, and when to act versus when to wait for instruction.
03
Reference Card Delivery
Every participant leaves with a laminated quick-reference card summarizing their role-specific actions, key contacts, and the decisions they’re most likely to face. It stays at their workstation. It doesn’t go in a binder.
What's included
- Pre-training review of your existing emergency action plan and facility layout
- A two to three hour on-site training session — multiple sessions available for shift-based organizations
- Role-specific instruction on pre-arrival actions, 911 communication, evacuation, and shelter-in-place
- A module on calling 911 effectively — built from 30 years on the other end of that call
- A laminated quick-reference card left with every participant
- A training session evaluation to capture participant feedback
- Documentation of training completion suitable for regulatory review
$2,000
Typical investment per session
Sessions range from $1,500–$2,500 depending on group size, number of sessions, and travel requirements. Organizations scheduling multiple sessions in a single visit qualify for reduced per-session pricing. A single conversation is the fastest way to get an accurate number — no obligation, no pitch.
Your people can't execute a plan they've never been prepared for.
Staff training works best as the final step in a complete preparedness sequence — after the plan is built and tested. But it also stands on its own for organizations that already have a plan and need their people to actually understand it.